Official Statement from Tab Gallery
We are aware of a recent article regarding a former sales agent, Mr Eu Zhiyong Eric, and we understand the concerns raised. We would like to clarify the facts and assure all homeowners of Tab Gallery’s continued commitment to transparency, integrity, and customer trust.
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1. Background of the Incident
Earlier this year, one of our interior designers, Mr Eu Zhiyong Eric, was found to have sent personal messages to clients, misrepresenting that the OCBC account listed in the signed contract was allocated to “our sister company – M2 Branches”, and instructing them instead to transfer payments to a different POSB account that was not related to Tab Gallery or its associated companies.
These instructions by Mr Eu were unauthorised and fraudulent. Upon discovery, Tab Gallery immediately reached out to all his clients to inform them of the situation and verify their payment records. We also issued an official public notice on our social-media platforms to alert the public about Mr Eu’s fraudulent activities. We also lodged a police report and terminated his contract.
Our internal review found that Mr Eu had diverted renovation payments by sending personal messages to clients asking them to transfer payments to his POSB account rather than Tab Gallery’s official payment account stated in the signed contracts. These payments were not received by the company, and the matter is now under active police investigation.
2. Official Company Payment Policy
Tab Gallery has never changed its official bank account.
All payments to the company must be made strictly to the account stated in your signed renovation contract, which is held under Tab Gallery and its associated companies’ registered UENs — never to any individual’s personal or alternative account.
As part of our standard operating procedure, a payment receipt is emailed to each client after every transaction. The email also includes the following important reminders:
A few important notes:
1. Communication: To ensure clear and consistent communication, we encourage you to keep all discussions within the group chat that we have set up for you with our ID and management upon signing the contract. This allows us to provide seamless support and ensures that everyone stays informed.
2. Payment: Kindly ensure that all payments are made only via the mode of payment stated in the contract. This ensures that your payments are securely processed and accurately recorded.
We urge all customers to make payment only to the account details printed in your signed contract. Our authorised payment details have remained unchanged since the companies’ incorporation.
Communications should always be within the group chat, which is a safeguard to ensure accountability and cross-checking.
If you have any doubts or wish to verify payment instructions, please contact our Main Office directly at 6916 0960 or email hello@tabgallery.com.sg before making any transfer.
3. Our Response and Cooperation
Following the discovery of this case, Tab Gallery has been fully cooperating with the Singapore Police Force and has provided all relevant documentation and evidence to assist in the investigation.
We have also been in close contact with CaseTrust to support affected clients and provide the necessary records.
Our legal team is actively involved in this matter to assist with internal investigations and ensure that Tab Gallery fully complies with Singapore’s laws and regulations.
While the case is still ongoing, all matters of restitution or recovery must follow legal due process. Tab Gallery remains committed to assisting within the boundaries of the law and supporting the rightful course of justice.
4. Our Commitment Going Forward
Tab Gallery is both a CaseTrust-Accredited Firm and an HDB-Licensed Renovation Contractor, maintaining a reputation built on integrity, compliance, and service quality.
In light of this incident, we have implemented additional internal safeguards, including:
• Enhanced verification and approval procedures for all payment communications.
• Mandatory dual-level checks between the design and finance departments before any payment request is issued.
• Additional staff training on compliance, client communication, and fraud prevention.
• Clearer customer-facing reminders through our receipts and onboarding materials to reinforce payment-verification steps.
We sincerely empathise with those affected by this individual’s actions and appreciate the public’s understanding that this was an isolated act of fraud by a single sales agent, and not a reflection of our company’s values or practices.
For any questions, or if you wish to verify payment details, please contact our team at:
Tel: 6916 0960
Email: hello@tabgallery.com.sg
Thank you for your continued trust and support.
— Management of Tab Gallery Group
This review is written after 1 month renovation. I worked with Elson and Hana from Tab Gallery. I would say that the result of the renovation is way more better than I had imagined. Elson was the key person to engage for renovation costing, he would try to advise the project whether it’s cost effective to do so, so you would not fall into unnecessary spending. From project management perspective, Hana is a very responsive and patient person, she always provides professional feedbacks as soon as possible when we have TONS of question about the project. She never hesitated to give her idea from ID perspective to improve the work although we have a strong base design that we wanted to stick with. Not forget to say, given the heightening alert measure, renovation schedule was even challenging, Hana was very hand-on to do the final touch up. After renovation, post-follow up is also thumb up, whenever we had a little issue with the renovation, we just texted the team, and the follow-up done in next day! My personal advice to those new home owners when you planned to renovate with Tab Gallery. You must always do your home work, understand your needs and design that you are looking for, share some pictures of thought. Elson and Hana are definitely good partners to work with but you must also put the effort to understand yourself and so that you can leverage the knowledge from Elson and Hana, to materialise it.I did mine… it turns out amazing work and happy renovation. 😄