Official Statement from Tab Gallery
We are aware of a recent article regarding a former sales agent, Mr Eu Zhiyong Eric, and we understand the concerns raised. We would like to clarify the facts and assure all homeowners of Tab Gallery’s continued commitment to transparency, integrity, and customer trust.
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1. Background of the Incident
Earlier this year, one of our interior designers, Mr Eu Zhiyong Eric, was found to have sent personal messages to clients, misrepresenting that the OCBC account listed in the signed contract was allocated to “our sister company – M2 Branches”, and instructing them instead to transfer payments to a different POSB account that was not related to Tab Gallery or its associated companies.
These instructions by Mr Eu were unauthorised and fraudulent. Upon discovery, Tab Gallery immediately reached out to all his clients to inform them of the situation and verify their payment records. We also issued an official public notice on our social-media platforms to alert the public about Mr Eu’s fraudulent activities. We also lodged a police report and terminated his contract.
Our internal review found that Mr Eu had diverted renovation payments by sending personal messages to clients asking them to transfer payments to his POSB account rather than Tab Gallery’s official payment account stated in the signed contracts. These payments were not received by the company, and the matter is now under active police investigation.
2. Official Company Payment Policy
Tab Gallery has never changed its official bank account.
All payments to the company must be made strictly to the account stated in your signed renovation contract, which is held under Tab Gallery and its associated companies’ registered UENs — never to any individual’s personal or alternative account.
As part of our standard operating procedure, a payment receipt is emailed to each client after every transaction. The email also includes the following important reminders:
A few important notes:
1. Communication: To ensure clear and consistent communication, we encourage you to keep all discussions within the group chat that we have set up for you with our ID and management upon signing the contract. This allows us to provide seamless support and ensures that everyone stays informed.
2. Payment: Kindly ensure that all payments are made only via the mode of payment stated in the contract. This ensures that your payments are securely processed and accurately recorded.
We urge all customers to make payment only to the account details printed in your signed contract. Our authorised payment details have remained unchanged since the companies’ incorporation.
Communications should always be within the group chat, which is a safeguard to ensure accountability and cross-checking.
If you have any doubts or wish to verify payment instructions, please contact our Main Office directly at 6916 0960 or email hello@tabgallery.com.sg before making any transfer.
3. Our Response and Cooperation
Following the discovery of this case, Tab Gallery has been fully cooperating with the Singapore Police Force and has provided all relevant documentation and evidence to assist in the investigation.
We have also been in close contact with CaseTrust to support affected clients and provide the necessary records.
Our legal team is actively involved in this matter to assist with internal investigations and ensure that Tab Gallery fully complies with Singapore’s laws and regulations.
While the case is still ongoing, all matters of restitution or recovery must follow legal due process. Tab Gallery remains committed to assisting within the boundaries of the law and supporting the rightful course of justice.
4. Our Commitment Going Forward
Tab Gallery is both a CaseTrust-Accredited Firm and an HDB-Licensed Renovation Contractor, maintaining a reputation built on integrity, compliance, and service quality.
In light of this incident, we have implemented additional internal safeguards, including:
• Enhanced verification and approval procedures for all payment communications.
• Mandatory dual-level checks between the design and finance departments before any payment request is issued.
• Additional staff training on compliance, client communication, and fraud prevention.
• Clearer customer-facing reminders through our receipts and onboarding materials to reinforce payment-verification steps.
We sincerely empathise with those affected by this individual’s actions and appreciate the public’s understanding that this was an isolated act of fraud by a single sales agent, and not a reflection of our company’s values or practices.
For any questions, or if you wish to verify payment details, please contact our team at:
Tel: 6916 0960
Email: hello@tabgallery.com.sg
Thank you for your continued trust and support.
— Management of Tab Gallery Group
His team of carpenters, painters and electrician are also very experienced, friendly and helpful, which really makes the entire process a lot less stressful.
Timely update renovation progress
The project was completed within a tight timeline, and overall,
Excellent job by Mr Kelvin. He has been very patient with us for all the changes we made a few times and all the enquiries.
Mr Kenn is an experienced ID and we are glad to have engaged him.
Our house turned out really pretty, just the way we imagined. Tommy was also very patient throughout the entire renovation journey, which made everything smooth and enjoyable.
Tommy did an amazing job on our interior design project! He's professional, responsive, and creative.
I’m very satisfied with the renovation work by ID Elson. Thank you!
We would recommend him to home owners seeking resourceful, reliable and responsible interior designer.
Compared to the market, Andrew is a reasonable person and his pricing is fair.
Highly recommend Wayne Ong and the team at Tab Gallery for anyone planning a renovation
Throughout the entire process, Kelvin was approachable, contactable, and consistently helpful.
My ID Wayne is awesome.
ID helps to follow up our requests promptly.
In addition, the re-painting of my house was done efficiently and professionally. will recommend to my friends.
Easy to work with, responsive.
Smooth and fuss free arrangements for my door replacement coordinated by Wayne.
Superb reno Id, Elson. His knowledge is tip top and will always input his suggestion on renovating the house.
It’s always a pleasure working with him and i would not hesitate to work with him a third or fourth time again.
Engaged Mr Tommy from Tab Gallery as our ID to my 1st home, it was an enjoyable journey with excellent service, professional guidance and advice that made me and my wife's 1st home into something we really love!
A plus point that we have to add on would be the after service.
I am delighted to have Sze Ting as my ID. She has been brilliant and pivotal in bringing my vision to reality.
Mr Kenn Goh, Senior Sales Designer at Tab Gallery, is dependable and reliable.
💪🏼 ID Mr Kevin responsible for the task assigned. Well done!
Our ID Elson is very accommodating to our needs and ensure a smooth process from the planning till the handover.
The workmanship was good — tiling, plumbing, and fittings were all done neatly and with care. They also kept the work area tidy throughout the process and completed everything within the agreed timeframe.
Amazing after sale service! Recently, a part of my kitchen counter top was chipped off after accidentally dropping a heavy object on it.
Even after 1 year Joanne was able to help us recitfy some issue and gave better ideas..
He was extremely prompt in responding to all our queries, providing valuable assistance during the planning phase of our renovation.
He’s been super proactive and full of creative ideas that really helped us solve many little concerns along the way.
Good services 👍.. managed to make it good service throughout needs for my new home..
They were always open to feedback and made sure every decision aligned with our vision. The final outcome not only looks great but also feels like a space that truly reflects us as a couple.
Friends also commented that the workmanship is very good. I was given Blum system with slow close hinges. The drawers can open all the way fully
Appreciate Sze Ting hard work and helpful attitude for the renovation work.Good job.
Kelvin was extremely helpful and accommodating to our ideas for the renovation.
We engaged Tab Gallery to redesign our home and we are very happy with the results.
No renovation journey is perfect but he tries his best to cater to my demands and listens to my requests.
This is my second time of using Tab Gallery as my ID.. first was for my parents home and now it’s for my new BTO..
Glad I’m that we went ahead to do our first renovation with Tab Gallery
They have been professional and prompt with their advice and work processes, meeting timeline, and eventually delivered as promised.
Overall, I had a very good experience with Tab Gallery once again. Highly recommend Michael Lim and the team for anyone looking for reliable and professional renovation services.
Thank you elson for helping us out with our reno, answering all our queries promptly, and ensuring that any issues we fave during the renovation is rectified.
From the start of renovation journey until the handover , she has always meticulously handled details and also brainstorming design
ID Matthew was very patient & understanding. Almost any requests can be accommodated. Good experience.
Elson have been very helpful throughout my parents reno.. thank you and am very satisfied with the outcome..
Very happy with the job Tommy and Ziyang did with my flat, the renovation was efficient and of a high standard.
HIGHLY RECOMMENDED. He helped me save cost, ideas were very good,
They supported us every step of the way, providing frequent and timely updates.
We engaged Tab Gallery for a major overhaul of our 48-year-old HDB unit,
Overall, the craft skills, professionalism, and transparency of our resale 3-room flat renovation were completed earlier than we had anticipated.
Even after I’ve moved in 2 yrs ago, till today Tommy is still keeping in touch with my family
Highly recommend him if you’re looking for a reliable ID
He kept things on track and made sure the workmanship was up to standard.
Her service is excellent, with constant updates and fast replies whenever we have queries.
This is my first time into renovation and i decided to go for an Interior Designer since I am busy at work most of the time and I need someone to take care of everything for me.
Whenever issues cropped up (which is inevitable in any renovation), Eleven was transparent and proactive in resolving them.
I am very pleased with the work Tab Gallery has done for my residence.
We truly appreciate his transparency, professionalism, and how he went above and beyond to deliver our dream home.
非常感谢你，Sze Ting，不仅帮我们打造了理想中的家，也让我结识了一位值得珍惜的新朋友。
He knows what to recommend and advise me on the vast choices one has to make when renovating a home.
The attention to detail, creativity, and overall vibe of my house came together beautifully.
He was upfront and clear when discussing the scope and costs, which I found very helpful.
Elson was always there to supervise the works going on, and also constantly updating us the progress.
He was quick to respond, proactive in taking initiative, and willing to go extra miles.
He was patient, communicative, and incredibly responsive throughout the entire process.
I was initially very worried about choosing a renovation company, having heard so many horror stories of firms becoming unresponsive or delaying work after payment was made. Thankfully, I found Eleven from Tab Gallery, and I couldn't be more relieved and satisfied with my decision!
We finally got our dream home and we have no regrets selecting Tab Gallery as our renovation contractor.
Materials used is of very fine quality. Superb workmanship and prompt aftersale service.
When we approach him the first time @ Tab Gallery and share our kitchen problem,his respond was instant, he followed us back home and gave us fast solution and quotation.
From start to finish, Andrew demonstrated an unparalleled level of professionalism, creativity, and, most importantly, an extraordinary attention to detail that truly set him apart.
I would like to express my heartfelt appreciation for Tommy and Ziyang from Tab Gallery at Tradehub 21 for their outstanding work on renovating my BTO home.
The renovation process was well-organized, despite of the tight timeline due to Christmas, New Year and Chinese New Year, Elson was able to complete and hand over the unit as planned.
Great service from Sharon. She is very dedicated, patient and serious about her work !
I FEEL LIKE IM STAYING IN A CONDO BUT IN A HDB BODY 😂 GOOD JOB GUYS.
Chose Tab Gallery for the 2nd time. 7 years ago, we chose them for our BTO, 7 years later they are still affordable amongst all the 7 quotation we had.
Thank you for going above and beyond to ensure that our design is perfect.
But the way the walk us through our home renovation I’ll give him 2 thumbs up.
Kelvin was dedicated, sincere and very responsive. We are satisfied with the work he and his team have done.
Overall, the reno work was completed ahead of schedule, within 2 months. Workmanship is fine. We are happy with Kelvin and his team. Keep up the good work.
Stumbled upon Tab Gallery when I was looking for an ID due to their positive reviews.
Highly recommended to anyone looking for a reliable, creative, and skilled renovation team!
my house renovation and while i was oversea, he overlook the whole progress of the renovation and also update me accordingly the progression.
Finally settle on them after so many id firms. Will definitely recommend!!!!
Really glad to have gotten him as me designer, will recommend him to anybody looking to renovate their home.
I had an amazing experience working with Tommy! He was professional, attentive, and went above and beyond to make sure everything was perfect.
Overall thank you for the experience and service
She listens to feedback and always responds quickly and thoughtfully.
A Dream Transformation Come True! "Absolutely Flawless – 6 Stars!"
Overall, we’re pleased with the workmanship and professionalism of his team. They were genuine and transparent with us which made it very easy to work with them.
A enjoyable renovation experience from us.
We will definitely recommend Tab Gallery to others. Thank you, Tab Gallery!
During renovation, they take in feedback seriously and rectify the issues as soon as possible. Many thanks both!
They are proactive, experienced, professional and attentive to my needs. Thanks for the amazing job!
As a first time homeowner, we had alot of of impractical ideas and design.
Good follow up and offered valuable advices. Highly recommended
He has resolved issues promptly with great customer's satisfaction.
He was very patient, helpful and gave us time and ideas to select the perfect tiles and designs we want for our new home.
Thank you Mr Tommy . Your service has made a huge difference from my previous bad experience with other L.D films.
Working with Sze Ting was enjoyable.